Frequent questions

GENERAL CONDITIONS -

RENTAL AGREEMENT Motorcycles and Scooters
USE OF THE VEHICLE.

• The Lessee agrees to use and drive the vehicle in accordance with the basic rules of driving and circulation, and according to the specifications of use of the type of Vehicle.
• The Lessee agrees not to use the vehicle and/or not let it be used in the following cases:

1. Paid passenger transportation.
2. Push or tow any vehicle or any other object, rolling or not.
3. Participate in competitions, official or not; as well as carrying out resistance tests on materials, accessories or product.
4. Driving the vehicle under the influence of alcohol, narcotics or any other type of narcotic substances.
5. Transportation of goods that violate the Law or current provisions, or for illegal purposes.
6. Transport of passengers a number greater than that authorized and indicated in the circulation permit and/or technical inspection sheet of the Vehicle.
7. Transportation of goods by weight, quantity and/or volume greater than that authorized in the circulation permit and/or inspection sheet vehicle technique.
8. Transport of flammable and/or dangerous goods, as well as harmful toxic and/or radioactive products.
9. Transport of live animals (except for companion animals and/or pets, prior authorization by the lessor).

• Only the person or persons identified and accepted by the lessor in the rental agreement and/or any annex to it are authorized to drive the Vehicle., provided that they have complied 18 years and are holders and are in possession of a valid and current driving license.

Specific, the lessee undertakes and is obliged to exhibit at the signing of the lease, your valid and unexpired driver's license or permit, in accordance with Spanish legislation on the matter, having to exchange driving licenses issued abroad when provided for by current Spanish legislation and exempting the lessor from any liability for them..

The lessee will be obliged to display the aforementioned documentation to the lessor at the request of the latter..

• The lessee agrees to keep the vehicle closed when not in use (by using the devices that the lessor gives you for this purpose) and keep the documents of the same.
• The lessee agrees to have the vehicle properly parked and guarded when not in use..
• The lessee is expressly prohibited from assigning, rent, mortgage, sell or in any way give as collateral: The vehicle, the rental agreement, the keys, the documentation, the equipment, the tools and/or accessories of the vehicle and/or any part or piece thereof; or treat the above in a way that causes damage to the lessor.

• It is the lessee's obligation to stop the vehicle as soon as possible when, while driving, the instruments or any of the warning lights that detect an anomaly in the operation of the vehicle or when you perceive external signs that indicate a breakdown or malfunction of the same. In this case, the lessee must contact the lessor or the arranged roadside assistance company., in your case, by the landlord, and only with this. Charges will only be accepted for accounts outside said assistance company in cases of urgency and when the lessor has expressly authorized it..
• The use of the vehicle outside the urban area of ​​the city or on the motorway is prohibited. Outside this area of ​​the city or on the motorway it is not covered by the compulsory civil liability insurance. In the event that this section is not complied with, the lessee will be solely responsible for any damages that may arise in the vehicle., on the driver himself, in the person of the second passenger or companion or in third parties or in the lessor.
• The Renter can choose to charge an extra insurance that also covers him outside the city as long as he stays in national territory. In this case the article 1.8 does not apply.
• It is not allowed to transport the vehicle on board any type of boat, train, truck or plane (unless expressly authorized in writing by the Lessor).
• Damages of any kind that the Lessor may suffer due to non-compliance with the conditions set forth in this article and/or due to use other than that agreed by the Lessee, authorize the Lessor to remove the vehicle from the Lessee and to bill and collect from the Lessee, prior written communication to the Lessee, the duly justified amounts corresponding to the repair or other expenses derived from said damages.

• ARTICLE 2. VEHICLE CONDITION.

2.1 The Lessor delivers the vehicle to the Lessee in apparent good working order and in good external and clean condition., and having passed the internal controls of the Lessor; and with all tires in good condition and no punctures.

2.2 As an exception to the provisions of article 5 of these General Conditions, in case of deterioration, damage, theft and/or loss of any of the tires, the Lessee undertakes to replace them immediately, at your expense, for other tires with identical characteristics and the same make and model.

2.3 The Lessee is expressly prohibited from changing any technical characteristic of the vehicle, vehicle keys, vehicle equipment, vehicle tools and/or accessories, as well as making any modification of its exterior and/or interior appearance (unless expressly authorized in writing by the Lessee).

ARTICLE 3.
PRICE, DURATION AND EXTENSION OF THE RENTAL.

3.1 The rental price is that expressed in the rental contract and is established based on the Current General Rate (regarding services, taxes and rates) and the initial price agreed with the Renter at the time of renting, according to the selected rate.

3.2 The rental price includes the costs of the compulsory civil liability insurance of the vehicle. theft insurance, lost, damage to own vehicle is not included. To contract these insurances, what is said in the articles must be observed 5 and 6 of these General Conditions and the Current General Rate and the initial agreed price and the selected insurance rate.

3.3 The duration of the rental will be as agreed in the contract, and will be billed based on twenty-four hour periods, counted from the time it was formalized. There is a courtesy period 59 minutes, after which an additional day's rent and an additional fine of 50 euros by the Lessee for each day that passes. If the Lessee does not return the vehicle within the term, the rental contract will be understood to be tacitly extended if the Lessor does not object to it., accruing the corresponding rental price amounts for each day that passes without the Lessee formalizing the corresponding documents for the extension of the contract with the Lessor

3.4 In case of extension agreed by both parties in the contract, or for returning the vehicle after the deadline for any reason, the applicable price will be the one indicated in the Current General Rate.

3.5 In no case the deposited or guaranteed amount paid at the beginning of the rental may be used for an extension of the same.. In the event that the Lessee wants to keep the vehicle for longer than the initially agreed, The latter undertakes to obtain prior express authorization from the Lessor and to immediately pay the amount of the additional deposit for said extension..

3.6 The Lessee undertakes to return the vehicle to the Lessor on the scheduled date and time and at the place agreed in the rental agreement.. The return of the vehicle in a different place from the one initially agreed , prior acceptance of the Lessor, carries an additional fine of 50 Euros paid by the Lessee.

3.7 The service is only considered finished once the vehicle and its keys have been delivered to the Lessor during office hours..

ARTICLE 4. PAYMENTS.

4.1 The Lessee agrees to pay the Lessor:

1. a) The amount resulting from the application of the Current General Rate and the initial price agreed in the rental contract according to the selected rate, corresponding to duration, insurance, additional equipment and complementary services, according to the stipulated conditions, well with the applicable taxes and fees.
2. b) The amount derived from the provisions of article 5 of these General Conditions and in the Current General Rate (regarding insurance) in terms of rental prices and in terms of excess or maximum liability in the event that any of the insured events occurs.
3. c) The amount of compensation for the immobilization of the vehicle for any circumstance, provided that it is due to the fault of the Lessor, estimated in your case according to the number of days necessary for the repair of the vehicle, based on the corresponding invoice and calculating one day for every eight hours of work. For the calculation of said amount, the daily contracted occupancy rate will be used as a basis.. In the event of theft or loss, the Lessee will only pay the Lessor the amount of one rental day in addition to the corresponding amount as provided in article 5 of these General Conditions (in terms of rental prices and in terms of excess or maximum responsibility).
4. d) The amount of the transfer and/or the repair of the damages of the vehicle caused by the use of inappropriate fuel, contrary to what is stated in the article 8 of these General Conditions. The calculation of said amount will be made in accordance with section c.) anterior.
5. e) The amount corresponding to the fines or sanctions corresponding to the complaints for any infraction of the current legislation, especially the one related to the Traffic Code and Road Safety Law, in which the Lessee could incur derived from the use of the vehicle object of the rental contract, as well as the corresponding surcharges for the delay in payment by the Lessee and the judicial or extrajudicial expenses that the Lessor could have incurred as a consequence of the foregoing..
6. f) The amount of 50 euros in the event that an employee must travel to a municipal deposit to recover the vehicle that was withdrawn due to the Lessee's responsibility.
7. g) The amount that, for any circumstance, could arise from the circumstance of the Lessee having caused damage to third parties or to the Lessor himself and even if he is insured. If you were already insured, When the Lessor receives from the insurer the amount of the prejudice or damage, it will return to the Lessee what would have been charged for that concept..

4.2 currency accepted by the Lessor, and according to the market change at the time of billing, plus an additional handling fee 3% in cases where the payment is made with foreign currency.

The payment of the amounts indicated in the section 4.1 above must be made by credit card or in cash. On this last case, will be on

4.3 In the event that the Lessee does not make the payments referred to in 24 hours since they were accrued, the Landlord may deduct them from the bond or deposit and claim them through judicial or extrajudicial means without further prior processing..

ARTICLE 5.
COMPULSORY VEHICLE INSURANCE, ROBO, LOSS AND DAMAGE TO OWN VEHICLE.

5.1 The rental price includes the mandatory civil liability insurance for the vehicle but not the theft, total or partial lost, damage (or any other bias) suffered in own vehicle (or in your luggage, goods or personal belongings transported in the vehicle), for any circumstance (either by vandalism or traffic accident).

5.2 These coverages are guaranteed and are assumed by the insurer with which the Lessor has arranged the corresponding insurance policy.; and are subject to what is agreed in the general and particular conditioning of the same and to what is regulated by current legislation..

5.3 The cost of hiring theft insurance, total or partial loss, damages suffered in the own vehicle will be paid separately and its contracting by the Lessee, in your case, It must be done expressly by choosing the insurance and the prices charged to the Renter for such concepts will be added to the total rental price..

5.4 In any case, a franchise or maximum liability is established for the Lessee, which will accrue and must be paid to the LESSOR when any of the insured events occurs..

5.5 By signing the rental contract, the Lessee adheres as insured to the aforementioned policy, of which there is a copy that can be consulted at the office of the LESSOR, that Tenant claims to have read.

5.6 The mandatory civil liability insurance that is included has the following operation: 5.6.1 For damages covered to third parties, there will be the coverage limit established by law..

5.6.2 For damages covered by other risks (robo, lost, damage to own vehicle) There will be a franchise or maximum responsibility in charge of the Lessee of 500 euros, as long as you contract said franchise.

5.7 This maximum responsibility will not apply if the Lessee does not duly complete the Accident report and, in your case, the corresponding report for accident or theft, where the data of the vehicles and drivers involved in the accident and the conditions and circumstances in which the accident occurred must be clearly stated. Document that the Lessee must deliver to the Lessor duly completed within a maximum period of 48 hours (except in cases of force majeure), from the date on which the alleged insured occurred.

5.8 This maximum responsibility will not be applied in the event of non-compliance by the Renter with any of the conditions included in the article 1 of these General Conditions.

5.9 In the cases included in the previous sections 5.7 and 5.8 The Lessee assumes full responsibility for its consequences and will pay the LESSOR the full damages that such conduct could entail..

5.10 Prejudice of any kind that the Lessor or third parties may suffer derived from this article and the accrual of the franchises mentioned due to the occurrence of any of the insured assumptions, authorize the Lessor to remove the vehicle from the Lessee, terminate the contract unilaterally and

bill and collect this, without prior written communication to the Lessee, the duly justified amounts corresponding to the repair of said damages or to the receipt of said franchises.

ARTICLE 6. UNINSURED RISKS.

6.1 As has already been said, the rental price does not include the cost of other insurance that may be advisable to hire. (are not included in the item 5 anterior, for example, personal injury insurance on the driver himself). Only mandatory civil liability insurance is included, which covers damage to third parties and theft insurance., total or partial loss, Damages suffered in own vehicle.

6.2 The contracting of this type of insurance not included in the previous article must be carried out, in your case, by the Lessee himself at his expense and separately.

6.3 The Lessee assumes full responsibility for said uninsured assumptions and will pay the Lessor the total cost that this entails if it harms it directly or indirectly., no limit.

6.4 Prejudice of any kind that the Lessor or third parties may suffer derived from this article due to the occurrence of some of the uninsured assumptions, authorize the Lessor to remove the vehicle from the Lessee, terminate the contract unilaterally and to bill and collect from it, without prior written communication to the Lessee, the duly justified amounts corresponding to the repair of said prejudices or to the receipt of said franchises.

ARTICLE 7. MAINTENANCE AND REPAIRS.

7.1 The Lessee agrees to appear with the vehicle at the Lessor's establishment every 500 kilometers traveled for a vehicle inspection. Failure to comply with this rule will imply an additional fine of 100 Euros paid by the Lessee.

7.2 The mechanical wear due to normal use of the vehicle is assumed by the Lessor. In the event that the vehicle is immobilized due to mechanical failure, The Lessee must contact the Lessor or the Roadside Assistance Company arranged by the Lessor, and only with this. Charges will only be accepted on behalf of said assistance company in cases of urgency and when the Lessor has expressly authorized them..

3. 7.3 The Lessee must periodically check, and replenish, if necessary, the engine fluid levels every 1000 kilometers traveled.
4. 7.4 In case of replacement of liquids, the Lessee must present the corresponding invoice, whose amount will be deducted from the final rental price.
5. 7.5 The Lessee is not authorized to order the repair of the vehicle, unless expressly authorized by the Lessor. In this case the

The lessee must present a detailed invoice of the repair carried out.

7.6 In the event that the rental is for a duration of more than one month, the Lessee must place the vehicle in the possession of the Lessor every 30 calendar days for routine review at the Lessor's premises.

ARTICLE 8. COMBUSTIBLE.

1. 8.1 The fuel consumed by the vehicle during its rental period is for the account of the Lessee.
2. 8.2 The Lessee must refuel the vehicle with the type of fuel suitable for it.. Otherwise, the Lessee will be responsible

of the expenses caused by the transfer and/or repair of the damages that could have been produced in the vehicle due to the use of an inappropriate fuel.

8.3 The Lessee agrees to return the vehicle with the same level of fuel that was delivered at the beginning of the rental. Otherwise, you will be billed for the missing one plus an additional charge for refueled service.; the amount of said additional charge is established in the Current General Rate.

ARTICLE 9. DEPOSIT / DEPOSIT.

The Lessee must make available to the Lessor a deposit as a security of 200 euros to cover any prejudice that the Lessor may suffer derived from this contract. Said amount will only be returned to the Lessee when the Lessor confirms that there is no concept to deduct from it for other concepts under the provisions of these General Conditions..

ARTICLE 10.
SUBSEQUENT ADDITIONAL CHARGES.

The additional amounts that the Lessor must collect by virtue of the provisions of these General Conditions may be collected directly from the deposit and in the event that these exceed the amount of the deposit, the excess may be charged by the Lessor directly to the credit card account consigned by the Lessee without the need for the latter to sign again. The Lessee authorizes said operation by signing this contract.

ARTICLE 11.
MANAGEMENT OF FINES / TRAFFIC OFFENSES.

The Renter responsible for traffic violations and the corresponding fines. In the event of a violation or fine, will be charged 30 euros to the client for corresponding administrative procedures.

ARTICLE 12.
CANCELLATION POLICY.

12.1 If the Renter cancels his reservation with an advance of more than 7 days, the Lessor will refund the amount paid, discounting the 10% for administration expenses.

12.2 If the Renter cancels his reservation less than 7 days you will receive from the Lessor a voucher for the amount paid valid for one year.

12.3 If the cancellation of the reservation occurs without notice, the Lessor will not make any refund.

ARTICLE 13.
MODIFICATIONS OF THE RENTAL AGREEMENT.

These General Conditions, as well as the remaining clauses of the rental contract, They can only be modified by written agreement by both parties..

ARTICLE 14.
COMPUTER PROCESSING OF PERSONAL DATA.

The Lessee authorizes the automated processing of the personal data collected in this contract, necessary for the provision of the agreed service, as well as the offer and contracting of other products and other services of the Lessor. The Tenant is informed of the right to access, rectify and, in your case, cancel your personal data by written request addressed to the Lessor. Likewise, the Lessee gives his consent for the Lessor to transfer his data to group companies, to its franchisees or to others with whom the Lessor concludes collaboration agreements for the best provision of the vehicle rental service, respecting the Spanish legislation on the protection of personal data.

ARTICLE 15.
APPLICABLE LAW AND JURISDICTION.

15.1 This contract will be governed and interpreted in accordance with the laws of the country in which they were signed..

15.2 The questions that arise as a result of this contract between the Lessor and the Lessee are the competence of the Spanish courts and tribunals corresponding to the city where the contract was signed., to which both parties submit.

ARTICLE 16.
ANNEX QUANTIFICATION OF DAMAGE.

To facilitate its quantification, damage caused to leased vehicles, they divide themselves, for the purposes of his position and specifically, and without prejudice to the application of the penalties described in these General Conditions, in the following five categories:

CATEGORY 1.- will be loaded 75 euros .
Broken or missing mirror. broken brake lever. Lights / broken reflectors. tire puncture. Damaged or missing hull. scratches on a panel. brake damage. lock loss. Missing license plate. Loss of motorcycle documentation. Broken or missing bracket. loss of a key / the keys. Trims. motorcycle returned late (in addition to the rental price).

CATEGORY 2.- will be loaded 150 euros.
Severe panel damage. Blow in the exhaust pipe. Serious brake damage. damaged seat. Front mudguard.

CATEGORY 3.- will be loaded 300 euros.
Badly damaged or missing wheel. Severe damage to multiple panels. GPS damaged or missing.

CATEGORY 4.- will be loaded 800 euros.
Steering column damage. Serious damage to the motorcycle.

CATEGORY 5.- They will be loaded 1600 euros.
Stolen or missing motorcycle. Irreparable damage to the motorcycle.

Through this contract, the Lessee undertakes to pay the amounts of this list for each damage produced in the cases indicated..